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FAQ About Thermomedic Therapy Garments and Joint Supports

Customer Support at Thermomedic Therapy Garments With Far Infrared Thermal HealingFREQUENTLY ASKED QUESTIONS
How Do I Make A Purchase?

Shopping at THERMOMEDIC THERAPY GARMENTS is easy:

    • Browse on the Home page by Health Care Range for Joint Supports, Therapy Gloves, Therapy Socks or Therapy Clothes.
    • You may shop by Therapy Garments for individual items from the left-hand side menu.
    • You can also shop directly from the SHOP link in the top menu bar.
    • Once you have found an item you require, choose the size and colour and click on the ‘ADD TO CART’ button on the product page.
    • Click on ‘CHECKOUT’ to complete your order.

Do I Need To Set Up An Account To Place My Order?

You are welcome to shop at THERMOMEDIC THERAPY GARMENTS without creating an account.


How Do I Choose The Right Size For Me?

We provide clear information on sizing on each product page under ‘SIZE GUIDE AND CHARTS' page. Should you require further assistance, please email us at: customer.service@thermomedic.com 

 

Can I Claim My Therapy Garments On My Health Insurance?

Some health insurers allow you to claim your Thermomedic Therapy Garments. Please check with your Health Insurance Fund for further information.

You may require a 'Letter of Necessity' from your doctor or medical specialist stating what your condition is and the health benefit you will receive. It may also depend upon your level of insurance cover.

 

Do You Give Pensioner's Discounts?*

Yes! We happily give 10% discount to Seniors and Pensioner customers. Once you have finalised your order please email us so we can process your cash-back offer. Not available on sale or already discounted items.

 

Can I Change Or Amend My Order Once It Has Been Placed?

If your order has not been dispatched (generally the same or next business day), we can change or cancel an item or amend the size or colour. We are unable to edit your shipping address. We may be able to combine orders or add to an existing order if it has not shipped. If you would like to make any amendments to your order, please email us for assistance.

 

Which Countries Do Thermomedic Therapy Garments Ship To?

We ship worldwide! Shipping with Article ID number or tracking number is FREE! Please read FREE Delivery Page for further information.

 

Can I Track My Order?

Yes, all orders for delivery in Australia are provided with an Australia Post tracking number, once your order has been dispatched. Orders for world-wide delivery receive a Australia Post Article ID Number. You will receive an email from the THERMOMEDIC THERAPY GARMENTS team containing your tracking number or Article ID number for your package.

 

How Do I Return Or Exchange An Item?

Making a return or exchange is easy. If for any reason, one of our products does not meet your expectations, simply email us and then return the item within 30 days of receipt for a full product refund.

 

What Currency Do I Pay In?

You pay in your local currency. Your payment will show in your own currency on your bank statement

 

What Payment Methods Are Available?

You have the choice for secure payment processing with either Shopify Payments or PayPal. They accept credit or debit cards, including Visa, American Express, Diners Club and MasterCard, as well as e-cheque, depending upon which you choose.

You do not need to sign up for a PayPal account and are welcome to make your purchase as a guest. PayPal is free for you to use.

We only accept direct bank deposit, money orders and cheques from our Australian customers, for orders shipping to Australia or world-wide. Please contact us for further details at customer.service@thermomedic.com

 

Will I Have To Pay Duties Or Taxes?

You may. Customs policies vary from country to country. Contact your own customs department for information. If applicable, any taxes and customs duties are customer's responsibility to pay.

 

Where Can I Buy My Thermomedic Therapy Garments?

You are able to purchase your Thermomedic Therapy Clothes online at www.thermomedic.com. Genuine Thermomedic products are not available through any other online shop or stockist.

 

What Are The Terms and Conditions For Shopping At Thermomedic Therapy Garments?

Please visit our Terms and Conditions page for further information.

 

 

Testimonial

Sports Injuries"My physio had been using far infrared heat treatment on my shoulder to treat my bursitis pain. But it was so time consuming to make the appointments and to get to her clinic each week, particularly working full-time, so she recommended Thermomedic's fir therapy vest. I’m very glad that it was just so easy to order online and I'm even happier my vest really helps me get on with my busy day without the nagging pain!"

– Karin Jackson, sports coach and mum of two. Cairns, Qld.

 

 

 

 

*Available for Australian Pensioners. Please note only one special offer per order will apply.

 

 

 

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